Xero’s new API pricing model came into effect from 2 March 2026. As previously communicated, this introduced new ongoing charges for software providers who use Xero’s API.
We have now implemented the necessary system updates within Crystal Payroll, and these changes are live to help you navigate these new charges. If you choose to use a Xero API integration, a $10 +GST (monthly) or $100 +GST (annually) fee per business applies.
What you’ll see in the system
To ensure full transparency and clarity, the following confirmations are now in place:
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When selecting Xero as your Accounting System in Company Settings, a pop-up message will explain that a monthly charge applies. Proceed to continue using Xero as your choice of Accounting System by clicking “Accept the Charge” on the pop up notice.
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When you send data to Xero (including via Bills, Bank Payments, or the General Ledger Analysis report), you will see a further confirmation message clearly stating the charge amount before proceeding. Click “Accept the Charge” to confirm that you understand the additional charge to use this function.
This ensures there are no unexpected charges made to your account.
What happens behind the scenes
When an API connection is used:
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A monthly charge will automatically be generated and you will receive an invoice for that charge
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A record will be created in the Audit Trail for transparency
These updates have now been fully implemented.
Prefer a free option?
If you would prefer not to use the paid API integration, we offer a free CSV-based journal integration that does not incur any monthly charge. Please refer to our help guides for setup instructions on how to use this free alternative to the Xero API integration.
You can view these here:
Thank you for your continued support and understanding. We appreciate you working with us through this change, and we’re here if you need any help along the way.
If you have any questions about these changes, our support team is happy to sort you out. Just flick us an email or give us a call.
